The CSR Newsletters are a freely-available resource generated as a dynamic complement to the textbook, Strategic Corporate Social Responsibility: Sustainable Value Creation.

To sign-up to receive the CSR Newsletters regularly during the fall and spring academic semesters, e-mail author David Chandler at david.chandler@ucdenver.edu.

Monday, April 28, 2025

Strategic CSR - Disabilities

The article in the url below frames a challenging debate by asking, "Is it ever right to pay disabled workers pennies per hour?" Although, on the face of it, the answer seems like an emphatic 'no,' the article suggests the reality is more complex (see also Strategic CSR – Discrimination and Strategic CSR – Dementia):

"Jeffrey Pennington sits at a desk packing ten-piece sets of zip ties. A diagram on a piece of paper helps him count before he drops the ties into a resealable bag and begins again. Mr Pennington, who has Down's syndrome and autism and struggles to speak, once dreamed of waiting tables at Wendy's, a fast-food joint. Today he is one of 77 disabled people working in 'the shop' at Creative Enterprises, a Georgia non-profit. Mr Pennington and his co-workers assemble allergy-test and home-repair kits for big companies. Each week Mr Pennington proudly takes home a pay cheque, but after about ten hours' work it amounts to only about $3.00."

According to the article, the federal government in the U.S. can certify companies like Creative Enterprises to pay their employees with disabilities less than the minimum wage. These certifications were created by legislation passed in 1938 that was intended to create employment opportunities for disabled veterans:

"Today these workers—most of whom are intellectually disabled—make hotel beds, do corporate laundry, pack pharmaceutical pill boxes and shred files, among other jobs. Because they are paid based on their productivity rather than time worked, some, like Mr Pennington, earn mere cents each hour. Roughly half of those employed in these 'sheltered workshops' … make under $3.50 an hour, … or less than half the federal minimum wage."

Understandably, advocates for the disabled argue strongly against these certificates. Jill Jacobs, who leads the National Association of Councils on Developmental Disabilities, for example, protests on the grounds that such employment is abusive and unconstitutional, but also because it is anti-competitive:

"Barely having to pay for labour, she says, allows [these companies] to undercut other bidders for competitive contracts with companies like Amazon. Georgia advocates point to Creative Enterprise's $1.6m profit last year … as evidence for this view."

In contrast, the CEO at Creative Enterprises, Leigh McIntosh, argues that this legislation creates opportunities for people who otherwise would be hard-pressed to find work:

"By her estimation those at Creative are about 15% as productive as standard workers, and it would not be economically viable to pay them a full hourly wage. Each year she places about 40 people from her non-profit in outside jobs. Those who choose to stay, who tend to have much lower abilities, take pride in their work."

By this point in the article, I was still on the side of those seeking to ban "sheltered workshops," which is currently the case in 18 states in the U.S. (and is under consideration in a few other states, such as Georgia). But, the article finishes with representations from the parents of these employees, implying that they support these opportunities for their children who face extreme levels of discrimination elsewhere in society:

"Mr Pennington's mother says he loves his job and does not know the difference between $0.25 and $25. She feels frustrated by disability activists insisting that someone like her son can do more and ought to be treated like a regular worker. 'He has the mental capacity of a kindergartener,' she says as her eyes well with tears. 'How could a five-year-old work at Target?'"

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


The zip ties that bind
April 5, 2025
The Economist
Late Edition – Final
21
 

Wednesday, April 23, 2025

Strategic CSR - Delaware

Within corporate tax law in the U.S., the article in the url below reports there is currently a struggle to remain the state of choice for incorporation:

"Delaware is fighting to maintain its status as the country's corporate capital. … Delaware has long reigned supreme as a home for companies' legal residence, or where they incorporate their businesses. More than two-thirds of Fortune 500 companies are incorporated in the state."

The reason for the threat to Delaware's crown is, apparently, companies not appreciating the application of the law:

"Executives of public companies have expressed frustration with the Delaware Court of Chancery, often following legal rulings that didn't go their way. Officials elsewhere are taking note."

From the states' point of view, of course, the goal is to maximize incorporation fees through a race to the bottom – appeasing corporate interests by further undermining the concept of shareholder democracy:

"Delaware Gov. Matt Meyer has signed a law that will make it harder for shareholders to sue companies, an attempt to quell threats by U.S. corporations to move their legal residences to other states. … Texas introduced a new court system for corporate matters last year. Musk is in the process of reincorporating Tesla to the Lone Star State from Delaware. Meta is considering moving its incorporation to Texas. Hedge-fund manager Bill Ackman tweeted that his Pershing Square is looking to leave Delaware and incorporate in Nevada or Texas."

Given the emphasis placed on finding the most lenient legal environment, the state of choice has varied over the years:

"A century ago, New Jersey was the incorporation capital of the country. The state lost the title, and Meyer said he doesn't want Delaware facing a similar fate because of complacency."

Although why states care so much about levels of incorporation is unclear:

"Even if companies move to incorporate and list stock in Texas, the benefits to the state beyond bragging rights are less clear. Moving a company's incorporation isn't the same as moving its headquarters; in practical terms it means the business rents a P.O. box in the state, not an office building."

More fundamentally, why any company should care that much about shareholder interests is somewhat baffling. It is as if Ford was 'owned' by everyone who purchased one of its cars, whether they bought it directly from the company through one of their dealerships, or indirectly from a prior owner. For Ford, issuing shares to raise capital is very similar to 'issuing' cars to generate revenue. In both cases, the firm is 'producing' something, with little associated rights, that can be sold initially for money, and then traded on a third-party exchange.

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Delaware Punches Back at Texas Efforts to Lure Away Companies
By Corrie Driebusch
March 26, 2025
The Wall Street Journal
 

Saturday, April 19, 2025

Strategic CSR - Earth Day

Ahead of Earth Day on Tuesday, some thoughts on recent developments around ESG.

When I criticize various sustainability policies or proposals, the response I often get is along the lines of 'well, at least we are trying.' To which I reply along the lines of 'well, good intentions do not substitute for good outcomes.' My general thought is that, kidding ourselves we are making progress is no help to anyone – if anything, it lulls everyone into a false sense of security through the illusion of progress, and that is a problem because it ensures even less progress than if we were sufficiently self-aware to know we were not really moving the needle.

The evolution of the resistance to ESG in the U.S., as reported in the article in the url below, demonstrates the danger of relying on good intentions. ESG, from the beginning, was clearly based on false assumptions and inconsistent logic, topped off with the desire to start making money as soon as possible. This could have continued for a while, except that the fragile intellectual foundation (characterized by incomplete definitions and inconsistent measurement) allowed ideological opponents to pick it apart. If ESG had rested on a sounder foundation, the ridiculous ideological attacks against it would have fallen flat. But, because ESG is inherently flawed, it was easy for those opposed to cherry-pick the flaws that best matched their arguments, to make their pushback sound more legitimate, even in the face of economic gain:

"Climate investors have warned the political right is winning a war against ESG investing. A recent poll shows American support for renewable energy and electric vehicles is fading. And yet, President Joe Biden's signature climate law is in many ways benefiting conservative red states the most."

I have said this many times, but I'll repeat for good measure – in my opinion, as a society, we are not serious about tackling climate change. In fact, I would go as far as to say that we have not even begun a conversation about planning how we might be serious at some distant point – as noted by Tad DeLay, quoted in the article in the second url below:

"Just by driving to get groceries you emit carbon dioxide … a fifth of [which] … will still be in the air in 500,000 years, killing species that haven't yet evolved."

You would think we would take all of this a little bit more seriously. All you have to do is realize that during the COVID lockdown, when none of us were going anywhere and the global economy had virtually shuttered, global carbon emissions dropped a mere 6% (see Strategic CSR – COVID-19). 6%! And we think we can get to net zero by 2050. It would be laughable if the implications of our self-delusion were not so serious.

Tackling climate change and creating the conditions for a more sustainable economic system will always require plenty of unconditional cheerleaders, not to mention brilliant minds who will innovate and provide encouragement along the way. It will also require those who can think critically about what we are doing, and work to prevent us from lulling into the false sense of security that is just as big a barrier to progress as sticking our collective heads in the sand.

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e 
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Climate Investors Warn the Right Is Winning the Way on ESG
By Alastair Marsh
February 28, 2024
Bloomberg

'What if there just is no solution?' How we are all in denial about the climate crisis
By Maya Goodfellow
June 20, 2024
The Guardian
 

Tuesday, April 15, 2025

Strategic CSR - Heineken

The ad in the url below was released by Heineken a few years ago, although I was only introduced to it recently:


My sense is that we could do with a lot more of that but, the way things seem to be going, are likely to get less.

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e 
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 

Thursday, April 10, 2025

Strategic CSR - Second chances

The second chance campaign in the U.S. aims to reintegrate people who have served prison sentences into society more effectively, with the ultimate goal of reducing recidivism. One component of this effort is removing the question on hiring forms asking whether the applicant has a prison record (which often acts as a barrier to employment); something about which Dave's Killer Bread has been particularly progressive (see Strategic CSR – Dave's Killer Bread and Strategic CSR – Second chances; for related issues on employment discrimination, see: Strategic CSR – Discrimination and Strategic CSR – Dementia). The article in the url below reveals that similar efforts to support those who have paid their debt to society are underway in other countries, such as Venezuela:

"They once used the house to hide their kidnapping victims as they awaited ransom. Now they are converting it into an office for a rum distribution business. The drastic shift by the crime boss Luis Oropeza and his gang is part of an unusual social reintegration project that has brought relative calm to the town of Sabaneta as lawlessness engulfs much of Venezuela."

The potential business benefits of working with otherwise stigmatized populations quickly becomes apparent:

"… the program has also helped its founder, the rum maker Ron Santa Teresa, to survive — and even thrive — in a country where the economy has been caught in a downward spiral for years. … Instead of joining the scores of businessmen fleeing the country to escape kidnappings, arrest or financial ruin, the aristocratic Vollmer family that runs Santa Teresa chose to stay and engage with Sabaneta's criminal gangs and with the socialist government that had once promised to destroy the country's elite. In the process, the Vollmers have gone from declaring bankruptcy to becoming exporters of an award-winning vintage rum."

Not only is this creating opportunities for individuals to turn themselves around, the project is also having societal-level effects:

"Mr. Vollmer's leadership has also helped break the vicious cycle of murder and revenge that had made Sabaneta one of the most violent towns in the country. … When the project, known as Alcatraz, began in 2003, the county surrounding Sabaneta recorded 174 homicides per 100,000 residents … . Although the Venezuelan government long stopped publishing statistics, Santa Teresa estimates the rate has dropped to a quarter of that figure. Anecdotal evidence appears to support the claim."

The low recidivism rate suggests there is real value in the project:

"Santa Teresa contends that 70 percent of 216 gang members that went through Alcatraz — a two-year re-education program that includes rugby games, psychology sessions and vocational training — no longer pursue a life of crime. More than 100 of them have been employed by the company."

In a country where poverty is the norm and the government is dysfunctional, crime offers a way of life; business similarly offers an overarching structure and purpose, but with a longer life expectancy – it is also legal, and commercially viable:

"Dismantling local gangs significantly reduced theft and kidnapping threats against the company's property and employees, Mr. Vollmer said. Rugby matches organized by Santa Teresa among the former gang members have been a powerful marketing tool. And after Alcatraz expanded to Venezuela's jails in 2007, Santa Teresa's executives were able to foster relationships with underworld bosses, shielding the company from the extortion fees that plague most other businesses in the country."

The innovative approach to social reform and progressive business creates value, in the broadest sense:

"In 2000, when hundreds of poor families invaded the company estate with the government's support, Mr. Vollmer voluntarily provided part of his land for a social housing initiative. The offer helped the company escape expropriation and allowed Mr. Vollmer to build important relationships with the government of Hugo Chávez, who was then president. 'We converted this crisis into a great opportunity,' Mr. Álvarez said."

It is also clear that differentiation offers commercial success, even while it can antagonize less innovative competitors:

"Mr. Vollmer's collaboration with Mr. Chávez, and his successor, Nicolás Maduro, has angered many of his peers, who accused him of aiding a government they say has destroyed democracy and committed grave human rights abuses. Mr. Vollmer shrugs off the attacks, pointing out that it is easier to criticize from exile than to try creating positive change from within Venezuela.' Starting in our county, we want to build a society that is better,' he said."

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


In Venezuela, a Rum Maker Offers Gangsters a Life Outside Crime
By Isayen Herrera and Anatoly Kurmanaev
October 16, 2021
The New York Times
 

Tuesday, April 8, 2025

Strategic CSR - Energy

As the article in the url below starts off by saying, "Something strange is happening with utilities." Specifically:

"For decades, electricity usage in the US has been mostly flat. Even with more people starting to use more power for more things, much of that has been offset as buildings, factories and appliances become more efficient."

But suddenly that is no longer the case and, apparently, the utilities have been caught off-guard:

"Big tech companies need lots of electricity, for data centers and especially for artificial intelligence. Homes are using more electricity for heating and cooling. Factories need more electricity to shift away from fossil fuels."

As a result, ironically:

"… when faced with this sudden increase of load on the power grid, utilities are going to rely heavily on natural gas, and even coal."

This is not a minor or temporary shift, but something more fundamental:

"[Research predicts] demand to for electricity to climb almost 16% over the next five years, more than triple his estimate from a year ago. Utilities are expecting customers to need as much as 128 gigawatts of new capacity in 2029."

And, as is often the case when societies are asked to choose between economic growth and sustainability, it is the switch away from fossil fuels that is the primary casualty:

"That's really going to disrupt the green transition. Power providers that have made pledges to cut back or eliminate carbon emissions are now starting to reverse course. Duke Energy Corp. is extending the life of its largest coal-fired power plant, abandoning its plan to exit coal by 2035. FirstEnergy also will operate a pair of coal plants, stepping back from an earlier pledge to stop using the fuel by 2030. And energy companies in the US are planning new gas plants at the fastest pace in years."

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Coal-Black Swans Threaten the Green Transition
By Will Wade
December 17, 2024
Bloomberg

Thursday, April 3, 2025

Strategic CSR - Secondhand

The article in the first url below makes the case that secondhand clothes no longer carry the stigma they had in the past:

"Last year, [shoppers worldwide] spent $227 billion on secondhand apparel, accounting for nearly 10% of all global spending on clothes."

As well as "a growing online ecosystem for buying used, including eBay, ThredUp, Poshmark and other sites where customers can directly sell and purchase items," more mainstream retail brands are also beginning to incorporate "online resale offerings" into their range of clothes offered (such as "outdoor apparel maker Patagonia Inc and sneaker seller AllBirds Inc"). Such innovations are fueling the trend, which is anticipated to grow:

"Global secondhand fashion sales, which rose 15% in 2024 from the previous year, are projected to surpass $250 billion in 2025 and then exceed $300 billion in 2027."

Part of this trend reflects a rejection, by some, of the fast fashion business model, as noted in the article in the second url below, which also contains a visualization of the massive amounts of waste the industry produces (see also Strategic CSR – Slow(er) fashion):

"The U.S. throws away up to 11.3 million tons of textile waste each year – around 2,150 pieces of clothing each second."

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Why Buying Thrift Clothes Is Getting More Appealing
By Zahra Hirji
March 19, 2025
Bloomberg

The Global Glut of Clothing Is an Environmental Crisis
By Rachael Dottle and Jackie Gu
Febaru 23, 2022
Bloomberg
 

Tuesday, April 1, 2025

Strategic CSR - Apologies

The article in the url below demonstrates the value of transparency in business, combined with authenticity:

"Andrew Benin wrote the email in a few hours and didn't bother proofreading or showing a draft to anyone before he sent it to 35,544 people. He was unusually eager to say the most dreaded word in business: sorry."

Specifically:

"Mr. Benin is the chief executive of Graza, a startup that has turned squeezable bottles of extra-virgin olive oil into hot kitchen staples, delighting people who never knew they could have strong feelings about healthy liquid fat. But some of those customers were disappointed when their holiday gifts arrived late and badly packaged, and Mr. Benin felt that he should apologize. To all of them. So he contacted everyone who had ordered Graza's olive oils in the previous 60 days to ask for a second chance."

There is something powerful in apologizing, voluntarily and unreservedly. It reminded me of a crisis communications seminar I sat through recently. A valued part of the event for participants was hearing from guest speakers in the industry who, let's say, are paid to make problems disappear. The lasting impression for me, though, was that the professionals do this via distraction – they are playing a game. That is, the goal is to wait out the media, make sure they do not get the information they are seeking; delay long enough until the next crisis comes along and the journalists move on to that story. Concepts such as right/wrong, fault and accountability seemed irrelevant – don't lie, but don't say anything interesting, either.

In contrast, I favor standing for something, for being 'interesting' – putting your values into action to achieve an outcome that, from your perspective, makes the situation better than it otherwise would have been. To me (and to anyone seeking to implement strategic CSR), that is the way to secure lasting, trust-based relations with key stakeholders, who will be more likely to remain loyal, in return. My sense is that Mr. Benin sees business that way, too:

"The mea culpa from a one-year-old company with the subject line 'Learning from our mistakes' was just about the opposite of a typical corporate response. It explained in plain English and candid detail what went wrong and why. It took accountability for those errors and offered a discount on future orders. It was raw, transparent about uncertainty and messy with typos and misspellings. It was also oddly entertaining and strangely charming."

The result:

"Mr. Benin watched the replies come back within minutes. First one, then another, then 866 more. 'Thanks for your honesty,' wrote one. 'I wish more businesses did the same.' 'I won't be using the discount,' wrote another, 'but I will be reordering.' 'These messages go a long way,' wrote someone else. … The average open rate of Graza's regular marketing emails was already exceptionally high at 58%. This one reached 78%."

The key takeaway for anyone looking to lead in business, in my opinion (with a note to those who would sooner rely on A.I. to bail them out – the 'average of the internet' is usually not very impressive):

"'All you need to do is dig deep, reflect on all the things in marketing and brand communication that piss you off, and do the exact opposite,' Mr. Benin said. Corporate statements about falling short and vowing to do better are so formulaic that most of these apologies could be written by ChatGPT."

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e  
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


What Happened When the Olive-Oil Startup Apologized
By Ben Cohen
January 12, 2023
The Wall Street Journal