The CSR Newsletters are a freely-available resource generated as a dynamic complement to the textbook, Strategic Corporate Social Responsibility: Sustainable Value Creation.

To sign-up to receive the CSR Newsletters regularly during the fall and spring academic semesters, e-mail author David Chandler at david.chandler@ucdenver.edu.

Monday, March 12, 2012

Strategic CSR - Gibson Guitar

The article in the first url below reports on the U.S. government’s raid on Gibson Guitar in August last year:

In August federal agents raided Gibson plants in Nashville and Memphis in search of evidence that the company had illegally imported ebony and rosewood from India, to be used for fingerboards. At the main Nashville plant, two dozen agents from the U.S. Fish and Wildlife Service and the Homeland Security Dept. rushed in with guns on their hips and zip-tie cuffs dangling from their chests.

The legal basis for the raid was the Lacey Act:

“… a 100-year-old conservation law that regulated the trade of game and wild birds before being amended in 2008 to include wood and plant products. Under the revised law, importers need to ensure that they and everyone along their supply chain comply with domestic and foreign laws regarding timber. In this case, Gibson had run afoul of India’s laws prohibiting the export of any unfinished wood products; the shipment included 1,250 slabs of rough-cut timber.

More specifically, the article highlights the issue of how responsible a firm should be for its extended supply chain:

Importers of timber were now required to name every species of wood they used and were held accountable for the lawfulness of every logger, middleman, and wood manufacturer along the supply chain. … The Lacey Act is credited with bringing greater transparency to the timber trade and with helping to reduce the amount of illegal logging.

Like many laws, the Lacey Act contains good intentions, imperfect implementation, and unintended consequences. In Gibson’s case, however, the government acted decisively. As a result of the legislation, Gibson is being held responsible for the actions of its many suppliers in Madagascar, India, and the other countries from which the firm imports the rare hardwoods it uses to make its guitars.

My question: How reasonable is this? Is it the U.S. government’s role to impose its values in policing firms in India and Madagascar, or is that the responsibility of the governments of those countries? More generally, how reasonable is it to expect Gibson to monitor all aspects of operations of independent companies in foreign countries? What if Gibson is deceived by those firms? And, does it matter whether consumers care about these issues?

Lots of questions and not many answers from what has been publicly disclosed about the case to date. There are some indications, however, that perhaps Gibson’s claim of ignorance is not as plausible or defensible as first appeared:

Malagasy rosewood and ebony are considered the Beluga caviar of tone woods, and the hope was that guitar makers would motivate growers and loggers there to operate legitimately. … Every company but Gibson, however, decided not to do business in Madagascar, finding the trade too risky. Gibson ended up importing ebony from a logger named Roger Thunam in northeast Madagascar who had recently been arrested for illegally trading in precious woods. … In 2009 a team from the Environmental Investigation Agency, an independent group committed to exposing environmental crime, posed as timber buyers in Madagascar and found illicit logging there rampant. Thunam was dealing in obviously illegal wood. … the criminal nature of the Malagasy timber trade was so openly discussed and widespread that it wasn’t even necessary to go undercover to observe it—there were hundreds of loggers cutting away in the national park, with a steady flotilla of tree-filled rafts and trucks emerging from the forest.

Friday, March 9, 2012

Strategic CSR - Luxury

Is the article in the url below an example of the over-regulation that leads to stifling, inefficient government, or is it an example of effective ‘nudge’ policies implemented by a government more focused on social responsibility than we give it credit?

Ever since 1992, the American showerhead has been legally constrained from delivering more than 2.5 gallons of water per minute, thanks to a federal law designed to conserve natural resources.

What rights do consumers have to purchase resource intensive products, even if we assume that the full costs associated with producing that product (i.e., including all externalities) are incorporated into its purchase price (a very big assumption)?

Then, in 2010, the Department of Energy revised its requirements to say that all sprays, nozzles and openings above an individual's head are considered to be one showerhead, and all of its combined openings were not permitted to exceed the 2.5-gallon-a-minute maximum.

On the other hand, what role should the government play in micro-managing our lives, given the blunt tools its uses to decide where to draw the lines, as well as the biased and corrupt process by which it does it (due to the role of money in determining which lines at which times)? As someone of European decent living in the U.S., I find myself torn between valuing a strong, benevolent government that can shape a progressive society in theory, but also recognizing the inefficiency and unintended outcomes associated with top-down directives in reality:

The 2010 revision affects luxury showerheads, such as the Raindance Imperial 600 AIR, which has a 24-inch spray face and once retailed for more than $5,000. The fixture, and others like it, can emit 12 gallons of water per minute, greatly exceeding regulations. To show that it meant business, the Department of Energy fined four showerhead manufacturers almost $200,000 for noncompliance in May 2010.

That being said, while there are many who feel that the environmental movement is unlikely to make headway with an argument focused on lowering living standards, it does not seem that limiting ourselves to only one showerhead per shower is exactly the ultimate sacrifice!

Have a good weekend
David


Instructor Teaching Site: http://www.sagepub.com/strategiccsr/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/


Banned luxury items

Laws designed to protect endangered species, the environment or even consumers mean that some aspects of the high life are now out of reach.
By Daniel Bukszpan
CNBC.com

Wednesday, March 7, 2012

Strategic CSR - John Lewis

The article in the url below focuses on the arguments in favor and against employee-owned firms (Issues: Employee Relations, p168). In particular, it focuses on John Lewis, a well-known UK department store founded in 1928:

It is owned by its 76,500 workers—or, to be more precise, an independent trust holds all the shares and allots staff an annual bonus.

The article notes that, in spite of the many apparent advantages of this organizational structure, its long history (“Staff share-ownership schemes emerged in America in the 1920s”), and its favored status as “a more caring, cuddly capitalism,” it has not been widely adopted beyond a few firms. This is strange, given that there appear to be economic and competitive advantages to employee ownership:

Employee-owned companies are more productive and hardier in a recession, …. [At John Lewis] Staff turnover is low; the shop beat many competitors on Christmas sales. Firms with similar structures concur: Arup, an engineering outfit, attributes its business range and “family feel” to being owned by its 10,000 employees.

The article notes, however, that in spite of higher productivity and a more dispersed ownership, there is little evidence to suggest employee-owned firms are any more socially responsible than firms with other ownership structures:

It does not prevent bad decisions: having a quarter of shares in employees’ hands did not save Lehman Brothers from bankruptcy.

Perhaps more importantly, employee ownership poses real risks to employees. While their job security is often higher, financially, their heavy investments in their own firm can easily leave them exposed:

It is rash to put a worker’s livelihood, savings and pension in one basket case; many employees lost everything when Enron, an energy-trading company, collapsed in 2001.

Ultimately, the disadvantages of employee ownership may outweigh the advantages:

Companies that are wholly-owned by their staff may face barriers to growth. Many firms need a flexible capital base to expand—one reason the partnership model in banking declined. Employee mobility promotes innovation. At base, it is unrealistic to expect many bastions of capitalism to turn their shares over to their workforce.

For a good example of a U.S., employee-owned firm, see CH2M Hill: http://www.ch2m.com/corporate/about_us/employee_ownership/default.asp

For more information about employee stock ownership plans, this site is interesting: http://www.esop.org/

Monday, March 5, 2012

Strategic CSR - Shell

The articles in the two urls below detail the ongoing litigation against Shell that was argued last week before the U.S. Supreme Court. The case was brought by members of the Ogoni people, claiming Shell’s complicity with the Nigerian government for human rights abuses committed in Nigeria during the 1990s.

Legal standing in the case before The Court rests on the application of the Alien Tort Claims Act (1789) to the issue of whether a corporation can be sued for human rights abuses committed overseas (Chapter 1: What is CSR? p11):

The answer turns on the meaning of the Alien Tort Statute, a 1789 law that allows federal courts to hear ‘any civil action by an alien for a tort only, committed in violation of the law of nations or a treaty of the United States.’ The law was largely dormant until the 1980s, when federal courts started to apply it in international human rights cases.

The Justices, during oral arguments, did not seem very convinced:

‘This case was filed by 12 Nigerian plaintiffs who alleged that respondents aided and abetted the human rights violations committed against them by the Abacha dictatorship in Nigeria,’ Justice Alito said, quoting. Then he asked: ‘What business does a case like that have in the courts of the United States? There’s no connection to the United States whatsoever.’

What I find striking about the case, however, is that The Supreme Court decided in 2004 that, under this legislation, individuals in certain situations can be held liable for their role in human rights abuses committed overseas (see Nina Totenberg’s report on this case at: http://www.npr.org/2012/02/28/147507940/human-rights-victims-seek-remedy-at-high-court):

A 2004 Supreme Court decision, Sosa v. Álvarez-Machain, left the door open to some claims under the law, as long as they involved violations of international norms with ‘definite content and acceptance among civilized nations.’

Irrespective of your position on Shell’s relationship with the Nigerian government, the last time I checked-in with The Supreme Court, the Justices considered corporations to be legal individuals. So, why is the application of a law to corporations that has been decided applies to individuals even an issue before The Court?

Could it be that corporations are individuals when it comes to the rights that status conveys (e.g., free speech), but not when it comes to the responsibilities?

Take care
David


Instructor Teaching Site: http://www.sagepub.com/strategiccsr/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/


Court Debates Rights Case Aimed at Corporations
By Adam Liptak
The New York Times
Late Edition – Final
A19

Bringing ‘Alien Torts’ to America
By David B. Rivkin Jr. and Lee A. Casey
The Wall Street Journal
Late Edition – Final
A15

Friday, March 2, 2012

Strategic CSR - HP

The article in the url below contains some good news for corporate governance activists (Issues: Shareholder Activism, p180):

In a major victory for activists, Hewlett-Packard Co. agreed to a step that could give investors more power to oust its board members. The Palo Alto, Calif., technology giant will give its stockholders the chance to approve so-called proxy access through a bylaw vote at its 2013 annual meeting. If the measure passes, investors who own at least 3% of H-P shares for at least three years would be allowed to nominate up to 20% of the company's directors, the company said. The vote would be binding, meaning H-P would be bound by the results.

Or, at least, the news is a qualified good:

The 3% ownership bar is a high one, however, as only four H-P shareholders own that much of the technology company, according to filings.

Wednesday, February 29, 2012

Strategic CSR - Business Schools

The article in the first url below provides evidence that philanthropy courses are becoming increasingly popular in business schools:

Today, dozens of MBA and undergraduate programs teach philanthropy as an academic subject, exposing students to both the art and science of giving. … The topic appeals to business students because many may wish to serve eventually on the boards of nonprofits or become philanthropists themselves, professors at those schools say. According to the Aspen Institute’s most recent Grey Pinstripes report, a biannual survey of business school education, 36 of the world’s business schools now offer philanthropy-related courses.

The article in the second url below, however, questions the career value of these courses. In particular, it contains some interesting statistics about recent MBA graduates from programs specializing in social entrepreneurship or nonprofit management. The article suggests that, while such programs are popular, they are not necessarily leading to careers in the nonprofit sector for these students after graduation:

Despite the fact that students sign up en masse for social-entrepreneurship classes, intern at nonprofits and participate in charitable extracurricular activities, fewer than 5% of graduates from many top business schools take jobs in nonprofit organizations right out of school, with some institutions placing just 1% or 2% in the field. Even the Yale School of Management, which has built a reputation for creating nonprofit managers, sent just 9% of its class into that sector this year.

While, on the face of it, it looks like MBAs “aren't doing much "good" upon graduation,” the reality might tell a different story:

Schools say that plenty of students are going on to do good works, just not in traditional nonprofit jobs. Instead, many students opt for social-responsibility positions at Fortune 500 companies or working at for-profit enterprises that explicitly address energy-access or economic-development issues.

The main reason offered to explain these apparently contradictory trends (more nonprofit courses, but fewer nonprofit careers) is that nonprofits do not offer MBAs the same career opportunities or long term job security as more traditional, larger firms. In addition, of course, the pay and benefits are lower and many of these students carry significant student loans with them on graduation:

More than two-thirds of M.B.A.s graduated with loans in 2008, the latest year available, with cumulative undergraduate and graduate debt totaling $41,676. … Nine percent of students from Yale's class of 2011 entered non-profit jobs, with an average salary of just below $80,000, while the average starting salary for consulting jobs—where 23% of the class landed—topped $120,000.

Overall, two patterns are clear from the two articles:
  1. Students are increasingly taking social responsibility-related concerns into account when deciding their career paths.
  2. The boundaries between for-profit and nonprofit enterprises are becoming less and less distinct, with traditional organizations altering their operations and newer social entrepreneur start-ups increasingly using for-profit methods to pursue broader social goals:
Though 3% of 2011 [Harvard] graduates accepted jobs in the nonprofit and government sectors, … others are pursuing private-sector jobs that address global poverty, supply-chain issues and environmental or sustainability concerns, or other social needs.

Take care
David


Instructor Teaching Site: http://www.sagepub.com/strategiccsr/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/


Philanthropy Gains Eager Followers in B-Schools
MBA and undergraduate courses on philanthropy are proliferating as interest grows among a generation of B-school idealists
By Alison Damast
August 17, 2011
or

Grads Do ‘Good’ for a Profit
By Melissa Korn
December 1, 2011
The Wall Street Journal
B12

Monday, February 27, 2012

Strategic CSR - Adam Smith

The article in the url below by Jeffrey Sachs critiques Adam Smith’s concept of the ‘invisible hand’ (“self-interest, operating through markets, leads to the common good”). While the invisible hand works in principle, Sachs argues, in terms of maximizing social welfare:

“… the paradox of self-interest breaks down when stretched too far.

In particular, Sachs identifies four ways in which “Self-interest promotes competition, the division of labor, and innovation, but fails to support the common good”:

First, self-interest fails when market competition breaks down. Second, self-interest can easily turn into socially unacceptable inequality. Third, self-interest leaves future generations at the mercy of today’s generation. Fourth, self-interest leaves our fragile mental apparatus, evolved for the African savannah, at the mercy of Madison Avenue. Today there is evidence of both hopelessly addictive consumerism and brain numbing cultural forces.

He concludes:

For these reasons, successful capitalism has never rested on a moral base of self-interest, but rather on the practice of self-interest embedded within a larger set of values.

There is a lot going here. First of all, I am not convinced Sachs’ “four ways” are really four ways, but more likely two ways. The second seems to be an outcome of the first, and the third is not specific to capitalism—however we decide to organize things in this life, future generations will bear the consequences of those decisions.

It seems to me, however, that the conclusion Sachs draws from the ‘flaws’ he identifies in Adam Smith’s model is very important—the idea that capitalism can only ‘succeed’ when embedded in a larger value system. In other words, some form of individual restraint is crucial. In many societies, that value system is provided by religion. Without that or any other form of civilizing restraint, capitalism can degenerate into raw selfishness and deceit.

Later in the article, Sachs refers to Andrew Carnegie’s Gospel of Wealth, which I hadn’t read before and found fascinating. Here was Carnegie writing in June, 1889 (I wonder how he would have judged society today):

This, then, is held to be the duty of the man of Wealth: First, to set an example of modest, unostentatious living, shunning display or extravagance; to provide moderately for the legitimate wants of those dependent upon him; and after doing so to consider all surplus revenues which come to him simply as trust funds, which he is called upon to administer, and strictly bound as a matter of duty to administer in the manner which, in his judgment, is best calculated to produce the most beneficial results for the community--the man of wealth thus becoming the mere agent and trustee for his poorer brethren, bringing to their service his superior wisdom, experience and ability to administer, doing for them better than they would or could do for themselves.

This work, together with the reviews and excerpts I have been reading from Charles Murray’s excellent new book (Coming Apart: The State of White America (1960-2010) e.g.: http://online.wsj.com/article/SB10001424052970204301404577170733817181646.html), suggest systemic deficiencies with our dominant economic system that generate significant (and presumably, at some point, irreversible) social consequences.

Friday, February 24, 2012

Strategic CSR - Seven Social Sins

In my readings over the holiday, I came across Gandhi’s Seven Social Sins—seven things that he believed would destroy us as a civilized society:

·         Wealth Without Work
·         Pleasure Without Conscience
·         Knowledge Without Character
·         Commerce (Business) Without Morality (Ethics)
·         Science Without Humanity
·         Religion Without Sacrifice
·         Politics Without Principle

Some of these strike me as more pertinent today than others, but it is hard not to conclude that we are failing Gandhi’s test on multiple levels.

Many of these sins, of course, are directly relevant to the CSR debate. What I find most striking about the list is Gandhi’s emphasis on process, rather than outcome. Today, in contrast, we worry more about where we are, rather than how we got there. Just thinking through the implications of the first sin (wealth without work), for example, speaks volumes about the extent to which our values have shifted over time.

For additional insight and commentary on each of the social sins, see this extract from Steven Covey’s book ‘Principle Centered Leadership’: http://www.mkgandhi.org/mgmnt.htm

Wednesday, February 22, 2012

Strategic CSR - Apple

The article in the first url below comments on Apple’s release recently of its annual audit of suppliers. The highlights:
  • 62% weren't compliant with working-hours limits.
  • 32% weren't compliant with hazardous-substance management practices.
  • 35%failed to meet Apple's standards to prevent worker injuries.

I am trying to decide whether to be shocked at the numbers or applaud Apple for its honesty. The initial impression, however, is one of greater scope and detail in the report:

The report is the most comprehensive on the subject in Apple's history, based on 229 audits of factories that do work for the company, the world's second-largest by market capitalization. While Apple has occasionally divulged selected suppliers, the new list covers those 156 companies that represent 97% of its materials, manufacturing and assembly spending.

Historically, Apple has not had a reputation for CSR that matches its reputation for product innovation. Perhaps this will be one area in which Apple’s new CEO, Tim Cook, can improve on Steve Jobs’ performance at the firm. On the other hand, however, maybe not. Transparency is one thing; performance is something else and the article in the second url below provides more evidence of Apple’s tenuous relationship with CSR. In particular, the New York Times  investigation constitutes a detailed report on Apple’s supply chain in China. The article is long, but one quote is particularly revealing:

‘We’re trying really hard to make things better,’ said one former Apple executive. ‘But most people would still be really disturbed if they saw where their iPhone comes from.’

Contrast this approach with the approach taken by Nike reported in the article in the third url below:

In April 2005, Nike surprised the business community by suddenly releasing its global database of nearly 750 factories worldwide. No laws presently require a company to disclose the identity of its factories or suppliers within global supply chains. Yet, between the early 1990s and 2005, Nike went from denying responsibility for inhumane conditions in its factories to leading other companies in full disclosure — a strategic shift that illustrates how a firm can leverage increased transparency to mitigate risk and add value to the business.


Note: Last weekend (http://www.nytimes.com/2012/02/20/technology/pressures-drive-change-at-chinas-electronics-giant-foxconn.html), Foxconn (Apple’s main supplier in China) announced plans to significantly improve working conditions at its factories by increasing wages and reducing hours. If it happens, this is important given that:

Foxconn, with 1.2 million Chinese employees, is one of China’s largest employers. It assembles an estimated 40 percent of the smartphones, computers and other electronic gadgets sold around the world. Foxconn’s decisions set standards other manufacturers must compete with.

The most important point made in the article, however, brought the focus back to where it ultimately resides—with the end consumers:

For that system to genuinely change, Foxconn, its competitors and their clients — which include Apple, Hewlett-Packard, Dell and the world’s other large electronics firms — must convince consumers in America and elsewhere that improving factories to benefit workers is worth the higher prices of goods.

Take care
David


Instructor Teaching Site: http://www.sagepub.com/strategiccsr/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/


Apple Navigates China Maze
By Jessica E. Vascellaro and Owen Fletcher
The Wall Street Journal
January 14-15, 2012
pB1

In China, Human Costs Are Built Into an iPad
By Charles Duhigg and David Barboza
The New York Times
January 26, 2012
pA1, B10-B11.

just do it: how nike turned disclosure into an opportunity
By Bushra Tobah and the NBS team
Network for Business Sustainability
January 23, 2012

Monday, February 20, 2012

Strategic CSR - Chipotle

The article in the url below discusses the background to Chipotle’s first national ad campaign. The ad has been running online and in movie theaters for several months and aired on TV for the first time during last weekend’s Grammy’s broadcast in the U.S.:

When Chipotle Mexican Grill, the fast-food marketer, began thinking about ways to promote improvements to the country’s food supply, it decided to skip the graphic photos of jampacked chicken coops and other unsettling farm practices. Instead, Chipotle took a more upbeat approach, creating an animated film with puppets to show a family farmer switching first to factory farming, then back to the sustainable approach of turning animals out to pasture.


Although Chipotle has had a mixed record in the press recently (see: http://www.reuters.com/article/2011/04/13/us-chipotle-idUSTRE73C0P220110413), I like the ad because of its positive message on an issue (food health and safety) that still doesn’t get as much as attention as it should:

Chipotle … devised its marketing approach based on its own research, which it said showed that 75 percent of its 800,000 daily customers came for the taste, value and convenience of its food. Those are positive reasons, but expected for any food franchise that wants to be successful. So to get customers more passionately involved, the company decided it “needed to have a general, higher-level message and to tell the story in a more approachable way,” said Mark Crumpacker, Chipotle’s chief marketing officer. … Chipotle believed it had the right message already in its emphasis on more natural food. The company had shifted to more naturally grown produce and to beef, pork and chicken produced without antibiotics. It then set a goal of trying to make its customers more aware of sustainable ways to farm.

The music (a Willie Nelson cover of the Coldplay song, The Scientist) is pretty good, too!

Friday, February 17, 2012

Strategic CSR - Milton Friedman

As you know from Chapter 3 of the second edition (Milton Friedman vs. Charles Handy, pp.55-57), I consider Milton Friedman to be a friend of strategic CSR.

While he was clearly very good at using inflammatory rhetoric to maximize the attention paid to his arguments, the logic underlying those arguments is fascinating to watch:


He had a first-rate mind, was a brilliant showman, and is someone I would have loved to have met.