The CSR Newsletters are a freely-available resource generated as a dynamic complement to the textbook, Strategic Corporate Social Responsibility: Sustainable Value Creation.

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Showing posts with label corporate stakeholder responsibility. Show all posts
Showing posts with label corporate stakeholder responsibility. Show all posts

Thursday, February 15, 2024

Strategic CSR - Child labor (II)

The article in the url below provides an update on my recent newsletter about child labor in the U.S. (see Strategic CSR – Child labor (in the U.S.)). I think the report reveals a remarkably quick reaction from the companies that were named in The NYT's initial article:

"Now, McDonald's says it is requiring private inspectors to review overnight shifts at slaughterhouses that provide some of its meat, where children as young as 13 were cleaning heavy machinery. Suppliers for Ford Motor Company must now scrutinize the faces of employees when they arrive for work. Costco is commissioning more audits with Spanish-speaking inspectors."

The response illustrates the central concept within Strategic CSR of stakeholders holding firms to account for their actions. In this case, the key stakeholders (the media) exposed the offensive behavior, which generated additional backlash from other stakeholders, and a subsequent adjustment by the firms. In this sense, firms are merely the reflection of the aggregated interests of their collective set of stakeholders – they will do what their stakeholders (truly) want, which firms can identify when those stakeholders reward the behavior they support and punish the behavior they do not support:

"Along with McDonald's and Costco, Starbucks, Whole Foods and PepsiCo are revising the kinds of audits they require at their suppliers. The changes include enhancing reviews of night shifts and shifts run by outside contractors, such as cleaning companies, and moving away from announcing audits in advance."

Now, it is up to stakeholders to follow-up and ensure the announced response becomes actual behavior.

Take care
David

David Chandler
© Sage Publications, 2023

Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler6e 
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Confronted With Child Labor in the U.S., Companies Move to Crack Down
By Hannah Dreier
February 8, 2024
The New York Times
Late Edition – Final
A22
 

Tuesday, November 19, 2019

Strategic CSR - Economics

The greatest challenge we face as a society is how best to utilize the limited resources we have on the planet. In other words, given the fixed set of (scarce and valuable) resources available to us (unless Elon Musk hurries up and finds a way to get us to Mars), how can we best allocate them to achieve optimal outcomes? This, in essence, is the challenge that economics exists to address. Although the field has had mixed results to date, clearly market forces are a better solution than anything else we have invented. Not perfect by any means (and the advent of behavioral economics has moved us forward considerably) but, nevertheless, the best option we have at present.
 
In many ways, this is the same question that the CSR debate seeks to address (although it is rarely framed this way), which is why it is so important to incorporate what we have learned from economic theory and human psychology into the models we use to analyze economic exchange and develop possible reforms or (alternative) solutions.
 
The fundamental answer proposed by Strategic CSR is a form of empowered stakeholder theory, where stakeholders act according to their true values/ethics/morals to hold firms to account for their actions – rewarding behavior they support and punishing behavior they oppose. It is important to understand that this model does not rely solely on consumers, but on all stakeholders in terms of their interactions with the firm (e.g., employees deciding where to work, suppliers deciding which firms to supply, government deciding what to regulate, journalists deciding which stories to cover, etc.). While these stakeholder decisions often occur subconsciously (and/or ignorantly), Strategic CSR encourages them to be more conscious. The more we are informed and consciously interacting with firms, the more they will do exactly what we (collectively) want them to do.
 
As I often say to my students, we get the firms we deserve in the same way that we get the politicians we deserve. The key is to create these outcomes consciously, rather than subconsciously. If we do this, we are less likely to be surprised/disappointed by the reality that surrounds us.
 
Over the winter break, I plan to think more about this. If anyone has any ideas/thoughts, I would love to hear them.
 
Take care
David
 
David Chandler
© Sage Publications, 2020
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler5e 
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 

Friday, May 10, 2019

Strategic CSR - Dick's + Guns

The article in the url below puts a price on principle. In particular, it reports the estimated cost to Dick's Sporting Goods of its decision last year to stop selling guns in the aftermath of yet another school mass shooting here in the U.S. (this time, in Parkland, FL):
 
"Last February, when Dick's Sporting Goods boss Ed Stack announced he was restricting gun sales at the country's largest sports retailer, he knew it'd be costly. At the time, Dick's was a major seller of firearms. Guns also drove the sale of soft goods—boots, hats, jackets. What's more, Stack, the retailer's chief executive officer, suspected the position could drive off some of his customers on political principle. He was right. Dick's estimates the policy change cost the company about $150 million in lost sales, an amount equivalent to 1.7 percent of annual revenue. Stack says it was worth it."
 
It is worth noting that this figure is not a total cost, but one for last year only. In other words, if the company continues not to sell guns, there will be a cumulative effect. Nevertheless, rather than regret his decision, Stack has doubled-down:
 
"'The system does not work,' Stack said. 'It's important that when you know there's something that's not working, and it's to the detriment of the public, you have to stand up.'"
 
It turned out that there was a direct connection between Dick's and this particular shooting:
 
"The 2018 school massacre at Parkland, Florida, touched a nerve for the company. Nikolas Cruz, the shooter, had legally purchased a shotgun from Dick's a few months before the attack. A day after Cruz was arrested, police in Vermont apprehended a teenager with plans to shoot up his high school. He, too, had legally purchased a shotgun from Dick's."
 
This is a significant cost that Dick's is enduring. In order to justify it, it would be helpful if the firm's stakeholders demonstrated their support (if they truly support the policy). Here, there is some good news and some bad news. In terms of shareholders, there still appears to be broad support for the company;
 
"The stock price hasn't suffered. Dick's shares, which didn't move much following the announcement last February, have climbed 14 percent in the 13 months since, outpacing the 4 percent rise in the benchmark Russell 3000 Index."
 
Consumers, it seems, are less committed:
 
"Some people applauded the CEO's decision and promised to show their appreciation with their business—a phenomenon called 'buycotting'—but those people didn't stick around."
 
Unfortunately, recent research shows that Dick's (or any other company that stands on principle) may see similar reactions, at least among consumers:
 
"What happened at Dick's confirms new study results out of Stanford University. Respondents said they were more likely to buy a product to support a CEO's political stance than they were to boycott in disagreement, but their actions revealed the opposite. When asked for specific examples, 69 percent could name a product they'd stopped buying, and only 21 percent could recall a product they started buying."
 
Or, as Stack puts it:
 
"Love is fleeting. Hate is forever."
 
Take care
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Restricting Gun Sales Cost Dick's $150 Million Last Year
By Eben Novy-Williams
March 29, 2019
Bloomberg Businessweek
 

Sunday, September 30, 2018

Strategic CSR - Elizabeth Warren

The article in the url below is by Senator Elizabeth Warren (Democrat, Massachusetts), who announces the legislation she recently introduced aiming to broaden the accountability and transparency of corporations. The reason, she states, is largely reciprocal:

"American corporations exist only because the American people grant them charters. … What do Americans get in return? What are the obligations of corporate citizenship in the U.S.?"
 
The answer to that question, according to Warren, has clearly evolved:
 
"As recently as 1981, the Business Roundtable—which represents large U.S. companies—stated that corporations 'have a responsibility, first of all, to make available to the public quality goods and services at fair prices, thereby earning a profit that attracts investment to continue and enhance the enterprise, provide jobs, and build the economy.' … [However] By 1997 the Business Roundtable declared that the 'principal objective of a business enterprise is to generate economic returns to its owners.'"
 
The result has been a shift in the allocation of resources, toward shareholders and away from other stakeholders:
 
"In the early 1980s, large American companies sent less than half their earnings to shareholders, spending the rest on their employees and other priorities. But between 2007 and 2016, large American companies dedicated 93% of their earnings to shareholders."
 
Correcting this, Warren suggests, will help address the more fundamental issue of income inequality in the U.S. Her legislation ("The Accountable Capitalism Act") is designed to do that:
 
"Corporations with more than $1 billion in annual revenue would be required to get a federal corporate charter. The new charter requires corporate directors to consider the interests of all major corporate stakeholders—not only shareholders—in company decisions."
 
She claims that this proposal is inspired by the spread of benefit corporations. Some interesting additional aspects of the proposed law:
  • "Employees would elect at least 40% of directors."
  • "At least 75% of directors and shareholders would need to approve before a corporation could make any political expenditures."
  • "… directors and officers would not be allowed to sell company shares within five years of receiving them—or within three years of a company stock buyback."
  • Also, shareholders (meaning anyone who has a single share in the company) "could sue if they believed directors weren't fulfilling those obligations."

So far, so populist. By claiming that "companies shouldn't be accountable only to shareholders," however, Warren perpetuates two key misunderstandings in the CSR debate: First, is a misunderstanding of U.S. corporate law. Firms are, in essence, already not legally required to act in the interests of their shareholders. As Bower & Paine state in their Harvard Business Review article last year, such a claim of shareholder primacy "is flawed in its assumptions, confused as a matter of law, and damaging in practice" (see also the detailed discussion on this issue in Chapter 6 of the 4e).
 
Second, and more important, however, is that, in reality, firms are already accountable to all stakeholders. The issue in western capitalism is not that firms are not accountable to these stakeholders, but that stakeholders do not enforce the leverage they have over firms. Or, perhaps, they engage in some kind of willful shirking, where they make micro decisions that satisfy their self-interest, but complain at the macro effects of these decisions when they are aggregated. To illustrate – I might shop at Walmart because they have the best quality at the cheapest prices (which is something I might value), but then I might complain when all the Mom & Pop stores close down in my town, without recognizing that the reason they are shutting down is because people like me prefer to shop at Walmart than the Mom & Pop stores.
 
For capitalism to work as effectively as possible, stakeholders need to hold firms accountable for the behavior they truly want. If we all want to shop at Walmart (or Amazon, or wherever), then that company will quickly dominate the retail landscape. If we want something else, however, then we have to be willing to enforce that, and accept any sacrifice (i.e., higher prices) that might come with that decision. If we do not want to pay the higher prices, then we should stop complaining about the outcomes that are generated from the decisions we make (the value we truly seek).
 
 
Take care
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 
 
Companies Shouldn't Be Accountable Only to Shareholders
By Elizabeth Warren
August 15, 2018
The Wall Street Journal
Late Edition – Final
A15
 

Tuesday, May 1, 2018

Strategic CSR - Inequality

I have been doing some thinking recently as to whether the bifurcation of society in terms of income/wealth disparity is a natural consequence of market forces. Is it an inherent aspect of capitalism that wealth will eventually concentrate among a small subset of the population? Or, alternatively, can capitalism be tweaked to ensure a more consistent, level (read sustainable) playing field that allows wealth to follow ability from generation to generation?
 
I was introduced to this challenge via the fantastic (and extremely prescient) work of the Human Services Coalition (now Catalyst Miami, http://catalystmiami.org/) in Miami in the early 2000s. Daniella Levine (now an elected official on the Board of County Commissioners in Miami), who founded HSC, saw earlier than most that the middle class in Miami was being hollowed-out and that this would be the future for other major US cities.
 
Given the political upheavals we have seen in the past couple of years in the developed economies, and that these have largely been attributed to social inequality (as a result of globalization), my question then is: Is this an inevitable outcome of capitalism? In other words, given human nature (and our tendency towards inertia, biases, and shortcuts), is it possible to design a market (driven largely by self-interest, which rewards specific skills/merit) that, over time, results in more equitable opportunity? My sense is that it might not be possible. If so, and if we accept that altruism is an unrealistic model on which to structure society (and every previous attempt suggests this is true), what alternative structure would produce something more equitable? And, more importantly, how do we get there? To some extent, this is accounted for in Strategic CSR via an empowered stakeholder model. But, in order for it to work at the extreme, requires a significant correction – an outcome that history teaches us is usually violent and, as a result, worth avoiding (if possible).
 
Over the summer, I plan to think more about this. If anyone has any ideas/thoughts, I would love to hear them.
 
Take care
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 

Friday, April 6, 2018

Strategic CSR - Stakeholder expectations

The article in the url below contains some interesting statistics on the extent to which businesses are internalizing and responding to evolving societal concerns:
 
"On politics, business leaders are risk-averse. They prioritize stability and the status quo. What has changed is the definition of the status quo. Gay and transgender rights, and action on climate change, were once liberal causes. They are now largely mainstream, particularly in big cities that are home to corporate head offices and the educated workers they covet. Businesses have adapted their own plans, policies and attitudes to this new mainstream."
 
As society evolves, companies need to evolve with them. Those companies that evolve most effectively (a combination of speed and content) will be more successful:
 
"This changes [CEOs'] cost-benefit calculus: Speak up and embroil yourself in unwelcome controversy, or stay silent and invite the opprobrium of customers, employees, social media and, for some, their own families and consciences. Increasingly, they have concluded that inaction is the riskier path."
 
What does this shift look like in terms of concrete policies and practices?
 
"Half of Fortune 500 companies provide transgender inclusive health benefits—up from none in 2002—and 61% offer domestic-partner benefits to gay couples, according to the Human Rights Campaign. … Similarly, nearly half the Fortune 500 has some sort of internal target for greenhouse-gas emissions, renewable energy or efficiency, according to the Carbon Disclosure Project."
 
Firms reflect the collective set of values held by key stakeholders. As such, they will do what their stakeholders hold them accountable for. To continue down this path, therefore, stakeholders need to be sure to reward those companies that match the values they want to see businesses adopt and punish those firms that transgress those values.
 
Have a good weekend
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 
 
For Business, a New Political Status Quo
By Greg Ip
August 17, 2017
The Wall Street Journal
Late Edition – Final
A2
 

Thursday, February 22, 2018

Strategic CSR - Guns

At first glance, the article in the url below contains an interesting proposal – that the credit card companies prohibit the purchase of guns using their products:
 
"Here's an idea. What if the finance industry — credit card companies like Visa, Mastercard and American Express; credit card processors like First Data; and banks like JPMorgan Chase and Wells Fargo — were to effectively set new rules for the sales of guns in America? Collectively, they have more leverage over the gun industry than any lawmaker. And it wouldn't be hard for them to take a stand."
 
The idea is that, by prohibiting gun sales using Visa and MC, the stores would be faced with either accepting credit cards or selling guns, but could not do both. The effect, the author believes, would be to remove guns from most stores across the country:
 
"For example, Visa, which published a 71-page paper in 2016 espousing its 'corporate responsibility,' could easily change its terms of service to say that it won't do business with retailers that sell assault weapons, high-capacity magazines and bump stocks, which make semiautomatic rifles fire faster. … If Mastercard were to do the same, assault weapons would be eliminated from virtually every firearms store in America because otherwise the sellers would be cut off from the credit card system."
 
Although interesting, the logic on which this idea is based is flawed. The author uses Bitcoin as an example of the credit card companies' ability to enact the changes he is proposing:
 
"There is precedent for credit card issuers to ban the purchase of completely legal products. Just this month, JPMorgan Chase, Citigroup and Bank of America banned the use of their cards to buy Bitcoin and other cryptocurrencies. To be clear: Those three banks won't let you use your credit card to buy Bitcoin, but they will happily let you use it to buy an AR-15-style semiautomatic rifle — the same kind of gun used in mass shootings in Parkland; Newtown, Conn.; San Bernardino, Calif.; Las Vegas; and Sutherland Springs, Tex."
 
But, the primary reason Visa and MC ban Bitcoin purchases is risk mitigation. Bitcoins are a very risky investment. If I use my credit card to buy Bitcoin that then crashes in value, how am I going to repay my debt to the credit card companies? The comparison to purchasing a legal product for regular consumption is not valid (it would only be valid if the credit card companies could be sued if their cards were used to buy guns that later were used in a mass shooting, which is an interesting idea, but another story). If the credit card companies were to take the author's advice and start selecting which legal products to block, their task would never end. Tobacco kills ten times as many people in the U.S. as guns every year, should they prevent those products being bought? Alcohol is another big killer. What about cars, which kill tens of thousands of people every year in the U.S.? Or fast food, candy, or sodas, which all contribute significantly to a variety of health-related issues and premature deaths? The list is potentially endless. Blame is being misapplied here. More specifically, the burden of trying to find a solution is being conveniently shifted. This is not the credit card companies' problem to solve. It is our problem, together, as a society. If anything is to change regarding gun laws in the U.S., it is legislators that will need to take the lead, but that lead will need to come from us. If we say we support such action, then we need to vote for politicians who actually might do something about it. As Thomas Friedman puts it in the article in the second url below:
 
"… ultimately, nothing will change unless young and old who oppose the N.R.A. run for office, vote, help someone vote, register someone to vote or help fund someone's campaign — so we can threaten the same electoral pain as the National Rifle Association. … This is not about persuading people with better ideas. We tried that. It's about generating raw electoral power and pain."
 
In short, we need to follow the inspiring leadership of the Parkland, FL high school students most affected by this most recent tragedy and shame politicians into acting. They are a great example of what I would call engaged stakeholders!
 
Take care
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/


Congress Fails to Curb Guns. Could Banks?
By Andrew Ross Sorkin
February 20, 2018
The New York Times
Late Edition – Final
B1
By Thomas L. Friedman
February 21, 2018
The New York Times
Late Edition – Final
A23
 

Friday, October 27, 2017

Strategic CSR - Corporate 'Stakeholder' Responsibility

The article in the url below demonstrates vividly a core tenet of Strategic CSR and the difference between CSR in theory and practice:
 
"On the list of companies I dislike, Amazon ranks near the top, for putting bookstores out of business everywhere and destroying the ability of authors and publishers to earn a living. Having fed itself to monstrous size on such small potatoes, the company has now moved on to gut the rest of Main Street retail and cut the heart out of communities everywhere. And yet I shop at Amazon. My lame excuse is that it's now a 25-minute drive to the nearest independent bookstore, it's convenient to have a book turn up at my door, and the price looks right."
 
This basic hypocrisy is rampant because it is core to who we are as human beings (for recent examples, see: Strategic CSR – Uber and Strategic CSR – United). We are compelled to say we support something that seems like the 'right' or 'popular' thing to do, but then surreptitiously do the opposite if it benefits us. In making his point, the author quotes recent research that captures this phenomenon empirically:
 
"This inconsistency isn't just an issue for left-leaners like me. Starbucks faced a right-wing boycott early this year when it responded to President Trump's immigration ban with a pledge to hire 10,000 refugees. But new research by Brayden King at Northwestern University's Kellogg School of Management shows 'zero correlation' between public commitments to that boycott and subsequent purchasing behavior by pro-Trump consumers. That is, our failure to vote with our wallets crosses political lines. Withholding our cash from companies that cause harm or behave badly is one of the few avenues of protest we have as consumers. So why are we so bad at boycotting?"
 
In Strategic CSR, I discuss this effect of individuals professing to support a social good, but in fact seeking individual benefit, via the concept of 'corporate stakeholder responsibility' (4e, Chapter 5). That is, it is up to us, all of us as stakeholders, to hold firms to account for the behavior we truly want them to demonstrate. We are all (collectively) stakeholders who interact with firms in different guises – as consumers, employees, journalists, regulators, suppliers, distributors, and so on. It is pointless for us to deceive ourselves by saying, as this author does, that we dislike Amazon, but then renew our subscription to Prime. If we truly value what Amazon has to offer (and, clearly, we do as a society), then we either have to embrace that or, if we really want something different, then sacrifice some of the value Amazon offers and, instead, support a different company. One of the many problems with the majority of the CSR debate is that it does not account for the hypocrisy that drives much human behavior. For example, I could stand out on the corner of the street and ask everyone who passes whether they approve of sweatshops. My guess is that I would get a large majority who say they do not, but that most of those people are happy to benefit from the fast fashion industry, which is able to deliver clothes to them at ridiculously cheap prices because of the sweatshops that are an integral part of the global supply chain. But, it is not only consumers. For example, it is no good for the government to pass a law and then fail to enforce it; it is no good for the media to fail to investigate corporate wrongdoing, and so on. If we are going to make a more sustainable economy/society, we first need to acknowledge how the 'system' works in reality. Then, if we want to, we can start doing something about it. The worst situation is to misunderstand the causes of the problems we worry about. If we kid ourselves as to the causes, we have no chance of building something better.
 
Have a good weekend
David
 
 
Instructor Teaching and Student Study Site: https://study.sagepub.com/chandler4e
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: https://strategiccsr-sage.blogspot.com/
 
 
Why we don't vote with our wallets
By Richard Conniff
October 22, 2017
The New York Times
Late Edition – Final
SR4
 

Wednesday, March 2, 2016

Strategic CSR - The Pope

In the aftermath of the publication last year of the Pope's encyclical 'Laudato Si' (Praise Be To You), the majority of the media coverage I saw focused on the Pope's support for the science of climate change. The media took particular delight in noting what a bind this puts those Catholics who deny this science (read right-wing Republicans). Not much of the coverage discussed the implications of the Pope's message in the context of his wider critique of capitalism. The article in the url below, by David Brooks of the NYT, on the other hand, took a different perspective:
 
"Pope Francis is one of the world's most inspiring figures. There are passages in his new encyclical on the environment that beautifully place human beings within the seamless garment of life. And yet over all the encyclical is surprisingly disappointing."
 
Brooks suggests that the Pope's criticism of climate change deniers is really an extension of his critique of capitalism that he expressed in more depth in his earlier encyclical 'Evangelii Gaudium' (The Joy of the Gospel) published in 2013:
 
"Hardest to accept … is the moral premise implied throughout the encyclical: that the only legitimate human relationships are based on compassion, harmony and love, and that arrangements based on self-interest and competition are inherently destructive."
 
In particular:
 
"He is relentlessly negative … when describing institutions in which people compete for political power or economic gain. At one point he links self-interest with violence. He comes out against technological advances that will improve productivity by replacing human work. He specifically condemns market-based mechanisms to solve environmental problems, even though these cap-and-trade programs are up and running in places like California."
 
In contrast, Brooks offers a more honest, and I think inspiring, view of the power of capitalism to deliver social progress:
 
"You would never know from the encyclical that we are living through the greatest reduction in poverty in human history. A raw and rugged capitalism in Asia has led, ironically, to a great expansion of the middle class and great gains in human dignity. You would never know that in many parts of the world, like the United States, the rivers and skies are getting cleaner. The race for riches, ironically, produces the wealth that can be used to clean the environment."
 
The solution, at least as outlined in Strategic CSR, is to harness the creative energy of capitalism and shape it via stakeholder action to produce the behavior from companies that optimizes value creation broadly across society. While the Pope is quick to denounce the failings of capitalism, he is slow to understand the potential upside. Even more important, he misses the opportunity to promote the calling of all stakeholders, which should be to bring their individual values to bear in order to build entrepreneurial and innovative societies that embrace the outcomes the Pope seeks.
 
Take care
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/
 
 
Fracking and the Franciscans
By David Brooks
June 23, 2015
The New York Times
Late Edition – Final
A23
 

Monday, February 15, 2016

Strategic CSR - Stakeholder vigilance

The article in the url below highlights the importance of stakeholder vigilance in shaping corporate behavior. The article summarizes research that is published in an accounting journal identifying how earnings misstatements spread via contagion within an industry:
 
"One bad corporate apple, it seems, can spoil a whole bunch. That's the conclusion of a fascinating academic study that examined accounting restatements by thousands of corporations over a 12-year period. After one company was found to have misstated its earnings, the study determined, others in its industry often followed suit and began massaging their own numbers, ultimately resulting in their own restatements."
 
What is more important, however, is the effect of public naming and shaming on that contagion process:
 
"When companies playing accounting charades faced regulatory action, shareholder litigation or prominent news reports about their practices, the researchers found that their corporate peers declined to mimic their conduct. This shows the importance of highlighting and punishing bad behavior."
 
In other words, when stakeholders stood up and held firms to account, the practices were less likely to spread. For example:
 
"For the three years after Sarbanes-Oxley went into effect, contagion in earnings misstatements disappeared, the academics found. But memories are short. The study provided evidence that the copycat behavior resumed in 2005 and continued through 2008, when the research concluded."
 
There is also plenty of evidence to suggest, therefore, that as the vigilance abated, misbehavior returned:
 
"Class-action lawsuits and news reports critical of manipulative conduct reduce the likelihood that other companies will mimic the behavior, the study found. By contrast, restatements disclosed in a news release that receives little attention tend to encourage others to follow suit."
 
In other words, the important aspect of this research is not that contagion is real (we know that from social networks research), but that the contagion stops when stakeholders intervene and remains stymied when that vigilance is sustained over time.
 
Take care
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/
 
 
Cooking The Books In Bunches
By Gretchen Morgenson
October 25, 2015
The New York Times
Late Edition – Final
BU1
 

Wednesday, September 30, 2015

Strategic CSR - VW

I am sure you have all been following the unfolding drama at VW. Rather than focus on the firm alone, however, the article in the url below highlights the track-record of the whole industry in terms of regulatory compliance. By any measure that most of us care about, that record is not good:
 
"Long before Volkswagen admitted to cheating on emissions tests for millions of cars worldwide, the automobile industry, Volkswagen included, had a well-known record of sidestepping regulation and even duping regulators."
 
The duplicitous behavior remains prevalent in Europe, for example:
 
"For decades, car companies found ways to rig mileage and emissions testing data. In Europe, some automakers have taped up test cars' doors and grilles to bolster their aerodynamics. Others have used 'superlubricants' to reduce friction in the car's engine to a degree that would be impossible in real-world driving conditions. Automakers have even been known to make test vehicles lighter by removing the back seats."
 
In the U.S., it has been present as long as the Environmental Protection Agency (which regulates car emissions) has existed:
 
"Cheating in the United States started as soon as governments began regulating automotive emissions in the early 1970s. In 1972, certification of Ford Motor's new cars was held up after the Environmental Protection Agency found that the company had violated rules by performing constant maintenance of its test cars, which reduced emissions but did not reflect driving conditions in the real world."
 
It seems that evading rules and regulations is standard operating practice in the industry, with any fines that result from being caught seen as an affordable cost of doing business. After the EPA found Ford guilty in 1972, for example:
 
"Ford walked away with a $7 million fine. The next year, the agency fined Volkswagen $120,000 after finding that the company had installed devices intended specifically to shut down a vehicle's pollution control systems. In 1974, Chrysler had to recall more than 800,000 cars because similar devices were found in the radiators of its cars."
 
And so on, and so on. The article, of course, makes no mention of any car company that was put out of business as a result of its fraudulent behavior, even when people died as a result:
 
"No matter the offense, penalties have often been fleeting. Executives are not jailed; fines are manageable."
 
If you can believe it:
 
"In the United States, automakers' lobbying has ensured that the statute giving powers to the National Highway Traffic Safety Administration 'has no specific criminal penalty for selling defective or noncompliant vehicles,' says Joan Claybrook, a former administrator of the agency and a longtime advocate of auto safety."
 
Of course, the Ford Pinto stands as the poster child for "cost-benefit analysis," and nothing much has changed since. GM's recent fine of $900m for its ignition switch fiasco that resulted in the confirmed deaths of 124 people is just the latest in a long line of pathetic settlements that let everyone off-the-hook. Even though the Department of Justice found that GM knowingly sold faulty cars that were resulting in driver deaths, no individuals were held accountable as part of the settlement. It is just the most recent example of what appears to be a long-standing, soft-touch approach to regulating the industry:
 
"The universe of automotive scandals has been a broad and often tragic one, including Ford's 1978 recalls of 1.5 million Pintos after evidence emerged that its gas tanks were prone to catch fire during impacts. The Chrysler Corporation was indicted in 1987 on charges of disconnecting the odometers of 60,000 cars used by executives and then selling them as new. The Ford-Firestone scandal that started in the late 1990s was linked to 271 deaths. And more than 23 million cars have been recalled by 11 automakers over airbags made by Takata that could violently rupture in an accident."
 
The list goes on. And, in case you thought that the VW crisis is in any way less of a concern than these others, here is the opening paragraph in The Economist's lead editorial this week:
 
"Emissions of nitrogen oxides (NOx) and other nasties from cars' and lorries' exhausts cause large numbers of early deaths—perhaps 58,000 a year in America alone, one study suggests. So the scandal that has engulfed Volkswagen (VW) this week is no minor misdemeanour or victimless crime. … The damage to VW itself is immense. But the events of this week will affect other carmakers, other countries and the future of diesel itself."
 
So, I am interested in the burden of fault in all this. Who do you think is most to blame—the regulators for failing to punish firms in a way that discourages rule-breaking, or the firms themselves for taking advantage of the weak enforcement? While there is plenty of blame to go around, I think the regulators are primarily at fault. By consistently failing to punish firms in a way that lets them know rule-breaking will not be tolerated and will threaten the firm's license to operate if life is endangered, the regulators are implicitly condoning corner cutting for competitive advantage. That is the behavior they were incentivizing, so that is the behavior that resulted. Regulators have the power (and authority) to put repeat transgressors out of business—in fact, it is their duty to do so. That they don't, to me (and to the firms), signals that the behavior is ultimately acceptable to those setting the rules. Underpinning the concept of "corporate stakeholder responsibility" (an important component of Strategic CSR) is the idea that stakeholders have a responsibility to hold the firm to account. It is this accountability that underpins the idea that firms' self-interest lies in adhering to their stakeholders' wishes. If stakeholders are unwilling to enforce their values by holding firms to account, we can only blame ourselves when we do not get the behavior from companies that we say we seek. For now, stand by for this crisis to grow beyond VW:
 
"While officially stated fuel efficiency and carbon-dioxide emissions figures have steadily improved over the years, real-world tests showed no corresponding improvement, according to the European Federation for Transport and Environment, an advocacy group based in Brussels. In fact, the group's testing found that the average diesel car was producing emissions five times as high as what was permitted. Some vehicles from BMW and Opel emitted 10 times as much pollution on the road as in the lab. The difference between the lab and real-world results swelled to 40 percent last year, on average, from 8 percent in 2002, the group also found."
 
Take care
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/
 
 
An Industry With an Outlaw Streak Against Regulation
By Danny Hakim and Hiroko Tabuchi
September 24, 2015
The New York Times
Late Edition – Final
B1
 

Wednesday, January 21, 2015

Strategic CSR - Welcome back!

 
 
Welcome back to the Strategic CSR Newsletter!
The first CSR Newsletter of the Spring semester is below.
As always, your comments and ideas are welcome.
 
 
I hope you all had a good winter break.
 
As I mentioned in the autumn, I have been doing a lot of thinking recently about the core principles that underpin the concept of strategic CSR. The main stimulus for this thinking is a new book that I was invited to write for the UN PRME initiative collection (http://www.unprme.org/). The book has just been published by Business Expert Press (http://www.businessexpertpress.com/books/corporate-social-responsibility-strategic-perspective):
 
 
 
 
The title for the book is Corporate Social Responsibility: A Strategic Perspective. The book details a series of ten principles that I believe provide an intellectual foundation for strategic CSR that better fits with what we know about economic theory and human behavior. As a preview, here are the ten principles that I am arguing define strategic CSR:
  1. Business equals social progress.
  2. Shareholders do not own the firm.
  3. Identifying stakeholders is easy; prioritizing among stakeholder interests is difficult.
  4. CSR is not solely a corporate responsibility.
  5. Market-based solutions are optimal.
  6. Profit = economic value + social value.
  7. The free market is an illusion.
  8. Scale matters; only business can save the planet.
  9. Strategic CSR is not an option; it is business.
  10. Milton Friedman was right, the social responsibility of business is business.
 
In particular, I am attempting to redefine CSR as "sustainable value creation." By defining CSR in this way, I believe it moves from being something that is peripheral to strategy and operations (and, as such, something the CEO/executive team can ignore, if they so choose), to being central to the value creating function of the business (something that cannot be ignored). As a result, I think this framework has radical consequences for both business practice and business education.
 
If you have any questions about the book, please let me know.
Take care
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/
 

Monday, March 10, 2014

Strategic CSR - Corporate Stakeholder Responsibility

The article in the url below provides a good example of what firms can get away with if there are no negative consequences for bad behavior—in this case, poor customer service:
 
“For all the usual complaints—such as ‘I hate dealing with this company’ or ‘These guys are the worst at customer service’—about the usual suspects from the ranks of cable and Internet providers, airlines, and banks, it turns out they just don’t have much incentive to care. The companies you hate are making plenty of money.”
 
The situation becomes worse if, in fact, there is a positive consequence for bad behavior:
 
“… the trend is actually downward, suggesting that the most-hated companies perform better than their beloved peers. … Your contempt really, truly doesn’t matter to these companies, with no influence on the bottom line. If anything, it might hurt company profits to spend money making customers happy.”
 
The interesting thing about this challenge, however, is ‘Who is the stakeholder at fault?’ for this situation:
 
“For cable-TV providers, an industry whose customers famously have few options, happy users could be a waste of money and bad for shareholders. And so many of us angry subscribers are also the shareholders through, say, our retirement accounts.”
 
The article focuses on consumers, but what can a consumer do if all the firms in an industry are equally bad or if there is essentially no competition? If this is the case, then it is likely another stakeholder (other than the consumer) that is failing in its responsibility to hold the firm(s) to account—perhaps the government failing to regulate, or a supplier failing to uphold best practice, or the stockmarket failing to invest in companies that will focus on delivering long-term value. Somewhat worryingly from the consumer perspective:
 
“Basically, the customer-service scores have no relevance to stock market returns. … the most-hated companies, no matter how narrow or broad you define them, always beat the most-loved companies.”
 
But, education is at the heart of mass-action. As such, the first step lies with educators (broadly defined) to understand the scale of the change needed and convey that challenge honestly to the wider public:
 
“This means that public engagement still lies at the heart of the challenge of climate change, but it is a form of public engagement that goes way beyond plastic bags. And any public campaign that treats minor behavioural change as a valid goal in itself is also taking a radical stance: complicity in a dangerously warmer world.”
 
Take care
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/
 
 
Proof that it pays to be America’s Most-hated Companies
By Eric Chemi
December 17, 2013
Bloomberg Businessweek
 

Friday, September 13, 2013

Strategic CSR - Corporate Stakeholder Responsibility

The article in the url below provides some good examples of bad decisions by companies that lost track of their priorities. I see this list and can only think of the potential for what can happen when consumers demand corporate performance that matches their expectations:

The companies featured:
  • Coca-cola
  • Bank of America
  • J.C. Penney
  • Instagram
  • Netflix
If we could only get consumers (and all stakeholders) to channel their influence to shape socially beneficial change (rather than prioritizing narrow, individual-level concerns), CSR would have a hope!
 
Have a good weekend
David
 
David Chandler & Bill Werther
 
Instructor Teaching and Student Study Site: http://www.sagepub.com/chandler3e/
Strategic CSR Simulation: http://www.strategiccsrsim.com/
The library of CSR Newsletters are archived at: http://strategiccsr-sage.blogspot.com/


From Coke to Netflix: Consumers Drive Brands Into Retreat
By Eric Spitznagel
February 20, 2013
Bloomberg Businessweek